Shipping policy
Last updated: September 10, 2026
This Shipping Policy applies to physical-product purchases made through routerbox.shop. Routerbox.shop currently accepts physical-product orders for delivery addresses in the United States only. Checkout for other destinations is currently unavailable.
Purchases made through third-party marketplaces, including Etsy, are governed by the shipping terms and policies displayed on those marketplaces and are not covered by this policy.
Digital products, where offered through routerbox.shop, are delivered electronically and do not require physical shipping.
1. Dispatch Location and Shipping Method
Routerbox physical polymer clay cutters are prepared and dispatched from Türkiye using tracked international air shipping.
2. Processing Time
Physical products are made to order. Orders are prepared and handed to the carrier within 1 business day after purchase under normal operating conditions.
3. United States Shipping Rates
Standard Tracked Shipping: $15.00 USD for qualifying physical orders with a merchandise subtotal below $50.00 USD.
Free Shipping applies to qualifying physical orders with a merchandise subtotal of $50.00 USD or more.
Shipping charges and any applicable discounts are shown at checkout before payment is completed.
4. United States Delivery Estimate
Typical transit time after dispatch is 5–14 business days. Including the normal 1-business-day processing period, the typical estimated time from order placement to delivery is 6–15 business days.
U.S. shipments travel by international air service and may be handed to USPS for final-mile delivery.
Delivery estimates are not guarantees. Carrier operations, customs processing, weather, holidays, local delivery conditions, or other circumstances outside Routerbox's reasonable control can affect transit time.
5. Duties and Import Taxes — United States
Routerbox arranges United States physical shipments on a DDP (Delivered Duty Paid) basis. Applicable import duties and taxes handled through the shipping arrangement are prepaid by Routerbox, so the recipient should not be asked to pay additional import duties or taxes upon delivery.
If a carrier or customs authority unexpectedly requests an import-related payment, please contact Routerbox before making the payment whenever possible so we can review the shipment.
6. Tracking
Tracking details are provided after dispatch. Tracking information may take a short time to appear after the parcel enters the carrier network.
7. Delivery Address
Please make sure the shipping address provided at checkout is complete and accurate. If you notice an address issue after ordering, contact Routerbox as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.
8. Delivery Delays and Shipment Questions
If an order is taking longer than expected or you have a question about tracking or delivery, contact Routerbox with the order details so we can review the available shipment information.
9. Related Policies
10. Contact
Questions about shipping? Contact Routerbox at hello@routerbox.shop or through the official Contact page.
