Distance Sales Agreement
Effective date: September 8, 2026
This Distance Sales Agreement applies to purchases made directly through routerbox.shop and forms part of the terms governing each order placed with Routerbox through that store. Purchases made through third-party marketplaces, including Etsy, are governed solely by the terms, policies, and checkout conditions shown on those marketplaces and are not covered by this Agreement.
1. Seller
Routerbox is an online store operated by Koray İli in Türkiye.
Legal name: Koray İli
Tax Identification Number (VKN): 4720388953
Registered address: Akçakese Mah. Kırsal Sk. 2/1, 34983 Şile, İstanbul, Türkiye
Website: https://routerbox.shop
Email: hello@routerbox.shop
2. Products
Routerbox sells physical polymer clay cutters and related creative tools, and, where offered through routerbox.shop, related digital design files such as STL files. Product characteristics, available sizes, options, prices, and other relevant details are displayed on the applicable product page before an order is placed.
Physical Routerbox clay cutters are produced to order using 3D-printing processes. Minor manufacturing variations that do not affect normal product function may occur.
3. Order and Price
The product price, shipping charge, discounts, and total payable amount are displayed during the ordering and checkout process before the customer completes the purchase.
The customer is responsible for reviewing the selected products, variants, quantities, delivery information, and total order amount before placing the order.
4. Payment
Available payment methods are displayed at checkout. Payments are processed through Shopify and the authorized payment service providers made available on the checkout page.
Routerbox does not directly store complete payment card details.
5. Processing and Delivery
Physical orders are made to order, normally prepared, and handed to the carrier within 1 business day after purchase. Orders are dispatched from Türkiye using tracked international air shipping.
Routerbox.shop currently accepts physical-product orders for delivery addresses in the United States only. Checkout for all other destinations, including the European Union and United Kingdom, is not currently available.
United States shipping rates:
- Merchandise subtotal below $50.00 USD: Standard Tracked Shipping — $15.00 USD
- Merchandise subtotal $50.00 USD or more: Free Shipping
Typical transit after dispatch: 5–14 business days. Typical total time including normal processing: 6–15 business days. U.S. shipments may be handed to USPS for final-mile delivery.
Delivery estimates are not guarantees. Carrier operations, customs processing, weather, holidays, local delivery conditions, or other circumstances outside Routerbox's reasonable control may affect transit time.
Further details on destinations, rates, tracking, and delivery conditions are described in the Shipping Policy.
6. Duties and Import Taxes — United States
Routerbox arranges United States physical shipments on a DDP (Delivered Duty Paid) basis. Applicable import duties and taxes handled through the shipping arrangement are prepaid by Routerbox, so the recipient should not be asked to pay additional import duties or taxes upon delivery.
If a carrier or customs authority unexpectedly requests an import-related payment, please contact Routerbox before making the payment whenever possible so we can review the shipment.
7. Cancellations
Physical Routerbox products are made to order and production may begin shortly after purchase. Customers who need to request a change or cancellation should contact Routerbox as soon as possible.
For U.S. customers, change-of-mind or buyer's-remorse returns are not accepted once production has begun. Cancellation cannot be guaranteed once production, processing, or shipment has begun.
Nothing in this Agreement limits mandatory statutory consumer rights that cannot legally be excluded.
8. Damaged, Defective, Incomplete or Incorrect Orders
If an order arrives damaged, defective, incomplete, or incorrect, please contact Routerbox within 14 days of delivery where reasonably possible. To help resolve the issue promptly, please provide:
- your order number
- a description of the issue
- clear photos showing the product and packaging where relevant
After review, Routerbox will provide an appropriate remedy, which may include replacement, repair where appropriate, or refund. General product exchanges are not offered. If Routerbox requires an approved problem item to be returned, Routerbox covers the required return-shipping cost. No restocking fee applies to these approved problem returns.
Nothing in this section limits any mandatory legal rights.
9. Digital Products
Digital products, where offered through routerbox.shop, are delivered electronically and do not require shipping. They cannot be physically returned. Digital products remain subject to the applicable Routerbox digital license and the published Terms of Service. If a supplied digital file is corrupted, incomplete, defective, or incorrect, please contact Routerbox so that we can provide an appropriate solution.
10. Customer Responsibilities
The customer must provide complete and accurate billing, contact, and delivery information and must review the order details before completing checkout.
If an address or order-detail error is noticed after purchase, the customer should contact Routerbox as soon as possible. Changes may not be possible after dispatch.
11. Consumer Rights
Nothing in this Agreement is intended to exclude, restrict, or override mandatory consumer rights that cannot legally be excluded. Where applicable law provides a statutory withdrawal, cancellation, refund, repair, replacement, or other consumer right, that right remains unaffected.
12. Related Policies
The following Routerbox policies form part of the terms applicable to purchases made through routerbox.shop:
13. Contact
For questions about an order, delivery, cancellation, return, refund, digital file, or this Agreement, contact Routerbox at hello@routerbox.shop or through the official Contact page.
Telephone: +90 545 430 42 12
