FAQ

Products

What are Routerbox clay cutters made from?

Our physical clay cutters are 3D printed in PLA and designed specifically for polymer clay work.

What sizes are available?

Available sizes vary by design. Each product page shows the exact size options for that cutter or set.

What do Left, Right and Mirrored Pair mean?

Left and Right are opposite orientations of the same design. Mirrored Pair includes both orientations and is useful for symmetrical earring pairs.

How do imprint cutters work?

The outer edge cuts the clay shape while the internal details press the design into the clay surface in the same step.

How should I clean my cutters?

Clean gently with a damp cloth or lukewarm soapy water. Avoid high heat, ovens and dishwashers. Routerbox clay cutters are intended for craft and polymer clay use and are not intended for food preparation or baking.

Orders & Shipping

Where does routerbox.shop currently ship?

Routerbox.shop currently accepts physical-product orders for delivery addresses in the United States only. Other destinations are currently unavailable at Shopify checkout. Purchases made through third-party marketplaces, including Etsy, are governed by the policies and shipping options displayed on those marketplaces.

How much is U.S. shipping?

Standard Tracked Shipping is $15.00 USD for qualifying physical orders with a merchandise subtotal below $50.00 USD. Free Shipping applies to qualifying physical orders with a merchandise subtotal of $50.00 USD or more.

How quickly do orders ship?

Physical products are made to order. Orders are normally prepared and handed to the carrier within 1 business day after purchase.

How long does U.S. delivery take?

Typical transit time after dispatch is 5–14 business days. Including the normal 1-business-day processing period, the typical estimated time from order placement to delivery is 6–15 business days. Carrier, customs, weather, holiday and local delivery conditions can occasionally affect delivery times.

Do you provide tracking?

Yes. Tracking details are provided after dispatch. Updates may take a short time to appear after the parcel enters the carrier network.

Will I be charged import duties on delivery?

For U.S. physical orders, Routerbox ships DDP (Delivered Duty Paid). Applicable import duties and taxes handled through the shipping arrangement are prepaid by Routerbox, so the recipient should not normally be asked to pay additional import duties or taxes upon delivery. If a carrier or customs authority unexpectedly requests an import-related payment, please contact Routerbox before paying whenever possible.

Returns, Problems & Cancellations

Can I return an item because I changed my mind?

Routerbox physical clay cutters are made to order. For United States customers, change-of-mind or buyer's-remorse returns are not accepted once production has begun. If you need to request a change or cancellation, contact Routerbox as soon as possible after placing the order. Cancellation cannot be guaranteed once production, processing or shipment has begun.

What if my order arrives damaged, defective, incomplete or incorrect?

Please contact Routerbox within 14 days of delivery where reasonably possible. Include your order number, a short description of the issue and clear photos of the product and packaging where relevant. After review, Routerbox may provide an appropriate remedy, including a replacement, repair where appropriate, or refund.

Do you offer exchanges?

General product exchanges are not offered. A replacement provided for a damaged, defective, incomplete or incorrect order is a remedy for that issue and is not treated as a general exchange.

Who pays return shipping for an approved problem order?

If Routerbox requires an approved damaged, defective, incomplete or incorrect product to be returned, Routerbox will provide the return instructions and cover the required return-shipping cost. No restocking fee applies to these approved returns.

Digital Products

Do digital STL products require shipping?

No. Digital STL products, where offered through routerbox.shop, are delivered electronically and do not require physical shipping.

What if there is a problem with a digital file?

If a supplied digital file is corrupted, incomplete, defective or incorrect, contact Routerbox for support. Digital products remain subject to the applicable Routerbox digital license and the published Terms of Service.

Need help?

If your question is not answered here, contact Routerbox through the Contact page or email hello@routerbox.shop.

You can also review our Shipping Policy and Return & Refund Policy.