Contact
How can we help?
Questions about an order, shipping, or choosing the right Routerbox clay cutter? Send us a message using the form below and we’ll get back to you as soon as possible on business days.
Before you contact us
You may find the answer faster on one of these pages:
- FAQ — common questions about Routerbox clay cutters, sizing and use.
- Shipping Policy — shipping rates, tracking and delivery information.
- Return & Refund Policy — damaged, incorrect or return-related orders.
Order & delivery support
If your message is about an existing order, please include your order number and the email address used at checkout. For damaged, defective or incorrect items, briefly describe the issue so we can review it quickly.
Product questions
For help with cutter sizes, variations or a specific design, include the product name or product link in your message. This helps us give you a more accurate answer.
Contact Routerbox
Email: hello@routerbox.shop
Instagram: @routerbox.shop
Our operations
Design & Creative — Warsaw, Poland
Product concepts, visual development and creative direction.
Production & Fulfillment — Istanbul, Türkiye
Manufacturing, quality control, packing and dispatch.
Business and legal information is available in our Terms of Service and Distance Sales Agreement.
