Return & Refund Policy
Last updated: September 10, 2026
This Return & Refund Policy applies to purchases made through routerbox.shop. Routerbox.shop currently accepts physical-product orders for delivery addresses in the United States only. Purchases made through third-party marketplaces, including Etsy, are governed by the policies displayed on those marketplaces and are not covered by this policy.
Nothing in this policy limits mandatory consumer rights that cannot legally be excluded.
1. Made-to-Order Physical Products
Routerbox physical polymer clay cutters are produced to order, and production may begin shortly after purchase.
For United States customers, change-of-mind or buyer's-remorse returns are not accepted once production has begun. If you need to request a change or cancellation, contact Routerbox as soon as possible after placing the order.
2. Order Cancellations
Cancellations requested before production begins may be approved where possible. Cancellation cannot be guaranteed once production, processing, or shipment has begun.
If Routerbox cancels an order after payment has been collected, the applicable refund will be issued to the original payment method where possible.
3. Damaged, Defective, Incomplete or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact Routerbox within 14 days of delivery where reasonably possible.
To help us review the issue, please provide:
- your order number
- a short description of the problem
- clear photos of the product and packaging where relevant
Requests reported after 14 days will still be considered where applicable law requires or where the circumstances reasonably warrant review.
4. Remedies
After review, Routerbox may provide an appropriate remedy, including a replacement, repair where appropriate, or refund.
General product exchanges are not offered. A replacement provided for a damaged, defective, incomplete, or incorrect order is a remedy for that issue and is not treated as a general exchange program.
5. Approved Returns and Return Shipping
Do not send a physical product back without first receiving return instructions from Routerbox.
If Routerbox requires an approved damaged, defective, incomplete, or incorrect product to be returned, Routerbox will provide the authorized return instructions and will cover the required return-shipping cost.
No restocking fee applies to approved returns for damaged, defective, incomplete, or incorrect products.
6. Condition of Returned Products
When a return is authorized, the product should be reasonably protected from further damage and returned in substantially the same condition in which it was received, except for the defect or issue being reported.
7. Refund Method and Processing
Approved refunds are issued to the original payment method where possible, unless another method is agreed or required by applicable law.
Routerbox will initiate an approved refund after the claim has been reviewed and, where a return is required, after the returned item or acceptable evidence of return has been received. The time required for the refund to appear in the customer's account can vary by payment provider, card issuer, or financial institution.
8. Digital STL Products
Digital STL products, where offered through routerbox.shop, are delivered electronically and cannot be physically returned.
If a digital file is corrupted, incomplete, defective, or incorrect, contact Routerbox so that we can provide an appropriate solution.
Digital products remain subject to the applicable Routerbox digital license and the published Terms of Service.
9. Mandatory Consumer Rights
Nothing in this policy excludes or restricts any mandatory right or remedy that cannot legally be excluded under applicable law.
10. How to Request Help
For a cancellation, damaged or defective order, incorrect or incomplete shipment, return, replacement, or refund request, contact Routerbox before sending any item back.
Email: hello@routerbox.shop
Telephone: +90 545 430 42 12
Business address: Akçakese Mah. Kırsal Sk. 2/1, 34983 Şile, İstanbul, Türkiye
Contact page: https://routerbox.shop/pages/contact
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